Senior Payments Operations Manager (Fintech)

TL;DR

Senior Payments Operations Manager (Fintech): Architecting and managing the newly created payments and cards department with an accent on multi-currency payment rails and card infrastructure across US and UK markets. Focus on driving operational efficiency, ensuring scheme compliance, and resolving complex transaction bottlenecks in a high-velocity environment.

Location: Must be based in or able to commute to Manchester, UK (3 days per week in office)

Company

hirify.global is a profitable financial platform providing business credit cards and spend management tools to over 200,000 small businesses.

What you will do

• Architect and lead the newly created Payment Operations department.
• Manage daily transaction workflows, clearing real-time payment queues and resolving exceptions across Faster Payments and CHAPS infrastructure.
• Scale card operations, including physical/virtual card delivery and the end-to-end chargeback dispute pipeline.
• Oversee UK Direct Debit scheme execution and indemnity claim processes.
• Act as the primary operational contact for critical partners like ClearBank and Pay.UK to drive scheme compliance.
• Define KPIs and serve as the final escalation point for payment system outages.

Requirements

• Substantial leadership experience in financial services and card/payments scaling.
• Deep structural knowledge of UK and US domestic clearing systems (Faster Payments, CHAPS, Fedwire, ACH).
• Proven track record of leading high-performing teams in a fast-paced environment.
• Strong analytical skills for interpreting complex data and evidence-based decision-making.
• Adaptable and pragmatic leadership style with a hands-on approach to problem-solving.

Culture & Benefits

• Private healthcare including dental and opticians services.
• Salary sacrifice pension scheme with up to 7% match.
• 28 days holiday plus bank holidays and anniversary rewards.
• Annual learning and wellbeing budget.
• Dog-friendly office with amenities like a pool table and beer tap.
• Enhanced parental leave and cycle to work scheme.

Hiring process

• 30-minute interview with a Talent Partner.
• 60-minute interview with a Head of department.
• 60-minute interview with the Customer Operations Director.