Manager Technical Delegate Team

TL;DR

Manager Technical Delegate Team (Automotive): Lead and coordinate the Technical Delegate team in one assigned country to ensure correct local execution of the program with an accent on project KPI achievement, governance, and quality/compliance across the dealer network. Focus on analyzing performance data, driving continuous process improvement, and managing operational interfaces with the client and internal MSX stakeholders.

Location: Coventry, United Kingdom

Company

hirify.global partners with vehicle manufacturers and mobility organizations to optimize operations and deliver tailored services across sales performance, repair optimization, compliance, and customer engagement.

What you will do

• Ensure achievement of country project KPIs for Technical Delegate activities, including quality and customer satisfaction metrics.
• Build and maintain local governance (activity calendar, information flows, roles/responsibilities) and plan/monitor field visit schedules and interventions.
• Analyze team performance reports (e.g., complex diagnoses, resolution time, first-time fix rate) and implement improvement plans.
• Coordinate local rollout of new initiatives and process updates from central MSX/Client teams, and propose enhancements to extend or improve services.
• Manage client operations at country level: run regular steering/operational/performance meetings and translate client needs into operational requirements and priorities.
• Lead people development for Technical Delegates: onboarding, training plans, performance reviews, workload balancing, and continuous improvement culture.

Requirements

• 3–5 years of experience managing projects or programs in the automotive sector (after-sales, technical support, field operations, training, or similar).
• Experience coordinating field teams and managing B2B client relationships with multiple stakeholders at country level.
• Proven ability to produce management reports and performance analysis using KPIs, forecasts/budget inputs, and action plans.
• Strong automotive after-sales knowledge (service, diagnosis, warranty, technical support, customer satisfaction) and understanding of dealer network operations.
• Knowledge of project management principles (planning, monitoring, risk/issue management) and KPI management (definition, monitoring, interpretation).
• English: Good command of English (written and spoken) to interact with the client and international MSX structures.

Culture & Benefits

• Full-time Monday–Friday, field-based role.
• Company car, company laptop, and pro rata retention bonus.
• 25 days annual leave, contributory pension plan, cash back healthcare scheme, and life assurance.
• Car salary exchange scheme and potential to progress with global opportunities.

Hiring process

• Application review followed by interviews to assess experience in automotive after-sales, KPI/project delivery, and stakeholder management.