Customer Support Specialist (ITAD)

TL;DR

Customer Support Specialist (ITAD): Coordinating IT asset disposition services, including logistics, onboarding, and documentation management for global partners. Focus on maintaining accurate system configurations, reporting on asset status, and ensuring seamless communication between internal departments and external clients.

Location: Must be based in Sofia, Bulgaria (Hybrid model).

Company

hirify.global is a leading global technology company that plays a vital role in the worldwide IT sales channel, connecting manufacturers and cloud providers with business-to-business technology experts.

What you will do

• Coordinate the execution of ITAD service requests and manage customer onboarding.
• Create and maintain customer profiles in the system while ensuring accurate configuration.
• Perform document review and validation through cross-departmental communication.
• Generate reports on customer products and their lifecycle status.
• Handle professional communication on behalf of internal and external partners.

Requirements

• English proficiency: B2-C1 level required.
• Previous experience in roles involving direct interaction with people.
• Ability to work in a hybrid model in Sofia, Bulgaria.
• Strong organizational skills and attention to detail.

Nice to have

• Previous experience in Customer Support.
• Proficiency in MS Excel.

Culture & Benefits

• Competitive salary with a bonus system.
• Comprehensive health and life insurance.
• Food vouchers, transport allowance, and Multisport card.
• Access to language courses and online learning platforms.
• Paid holiday days that increase with tenure.
• Vibrant social culture with regular events and parties.