Customer Support Engineer II (Salesforce)

TL;DR

Customer Support Engineer II (Salesforce): Providing high-level technical support and troubleshooting for hirify.global’s SaaS solutions with an accent on Salesforce integration and complex data flow analysis. Focus on resolving break/fix issues, guiding customers on best practices, and maintaining system configurations to ensure optimal business performance.

Location: Must be based in or able to work from Sofia, Bulgaria (Hybrid)

Company

hirify.global unifies people and processes to help companies run as connected, smarter businesses by aligning pricing, contracting, and communication workflows.

What you will do

• Troubleshoot and resolve complex product and service-related issues for customers.
• Provide proactive guidance on best practices for leveraging hirify.global products within Salesforce.
• Engage with customer business owners to support application optimization and success.
• Serve as an escalation point for technical issues and advocate for customer priorities internally.
• Contribute to the knowledge database and maintain accurate records in Salesforce.
• Assist with software configuration to ensure customer satisfaction.

Requirements

• Must be based in or able to work from Sofia, Bulgaria
• Extensive hands-on experience in technical support, debugging, and root cause analysis.
• Strong troubleshooting skills across frontend (JavaScript) and backend (Java) technologies.
• Familiarity with API-driven integrations and RESTful services.
• Understanding of CRM data structures, workflows, and Salesforce environments.
• Excellent communication skills with the ability to explain complex technical topics to diverse audiences.

Nice to have

• Salesforce certification.
• Experience as a Salesforce power user or administrator.
• Proven ability to manage relationships via phone and email.

Culture & Benefits

• Collaborative environment focused on individual and team development.
• Opportunities to innovate and grow within a global company.
• Commitment to diversity, inclusion, and authentic workplace culture.
• Supportive team structure with clear reporting lines.