Trading Support Specialist (igaming)

TL;DR

Trading Support Specialist (igaming): Supporting the Trading Team by managing customer inquiries and ensuring smooth sports betting operations with an accent on high service standards and operational efficiency. Focus on resolving customer issues via email, managing trading settlements, and maintaining system data security.

Location: On-site in Plovdiv, Bulgaria

Company

A publicly traded technology company (NASDAQ: DKNG) specializing in regulated gaming and sports betting.

What you will do

• Provide prompt and accurate email support to customers to maintain high service standards.
• Support all aspects of the trading process, including settlements and manual adjustments.
• Escalate customer complaints through internal channels for timely and customer-centric resolution.
• Organize and maintain data to ensure the security and usability of key systems.
• Collaborate with multiple teams and departments to ensure seamless day-to-day operations.

Requirements

• Bachelor's degree in a relevant field or equivalent professional experience.
• Deep knowledge and passion for sports, with a strong understanding of the sports betting industry.
• Must be based in or able to work on-site in Plovdiv, Bulgaria.
• Strong proficiency in both spoken and written English.
• Ability to think quickly and work efficiently under tight time constraints.
• Willingness to work night shifts on occasion.

Culture & Benefits

• Support and guidance through the process of obtaining a mandatory gaming license.
• Inclusive work environment committed to equal employment opportunities.
• Opportunity to work within a fast-paced, innovation-driven technology company.