Configuration Manager (ITSM)

TL;DR

Configuration Manager (ITSM): Managing the Service Configuration Management (SCM) practice and the Configuration Management Database (CMDB) with an accent on data quality, governance, and service mapping. Focus on integrating CMDB with Change Enablement, automating discovery tools, and ensuring the accuracy of service trees within the ITSM solution.

Location: Warsaw, Poland

Company

hirify.global, part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics, and analytics.

What you will do

• Own and manage the Service Configuration Management (SCM) practice and the Configuration Management Database (CMDB).
• Define, implement, monitor, and continuously improve SCM processes and standards.
• Manage the full lifecycle of Configuration Items (CI), including relationships, dependencies, and service mapping.
• Integrate CMDB with other ITIL practices, particularly Change Enablement and automated discovery tools.
• Define and monitor CMDB and SCM KPIs and reporting.
• Prepare and maintain policies, procedures, and Standard Operating Procedures (SOPs) while supporting audit activities.

Requirements

• Master’s degree and at least 3 years of IT experience.
• Strong practical knowledge of IT Service Management (ITSM) and Service Configuration Management.
• Proven experience implementing and managing CMDB solutions, specifically with ServiceNow.
• Expertise in CI lifecycle management, governance enforcement, and data quality ownership.
• Experience in service mapping and dependency modelling for complex systems.
• English: C1 level required.

Culture & Benefits

• Professional environment within a company integrated into Accenture.
• Opportunity to work on high-impact digital transformation projects for the public sector.
• Culture that values responsibility, initiative, and a proactive mindset.
• Collaborative and service-oriented team atmosphere.