Support Analyst

TL;DR

Support Analyst (Enterprise Cloud): Implementing and supporting high-volume client-facing applications with an accent on root cause analysis, configuration management, and requirements communication. Focus on coordinating between end-users and developers to deliver functional enhancements and ensure application stability.

Location: Onsite in Cleveland, OH

Company

hirify.global is a leader in Enterprise Cloud Transformation, providing global consultants to Fortune 500 and Public Sector clients.

What you will do

• Support cloud-based, mobile, and on-premise applications for global clients.
• Analyze end-user issues to determine root causes and implement technical solutions.
• Coordinate with developers to communicate requirements for enhancement requests.
• Perform application configuration changes and create detailed reports.
• Develop and execute functional test cases and manage application releases.
• Maintain project documentation and communicate status updates to clients.

Requirements

• 2+ years of experience in application support, business analysis, or project management.
• Bachelor’s degree in Management Information Systems or a related field.
• Authorized to work for any U.S. employer.
• Understanding of Agile, Waterfall, and iterative development methodologies.
• Strong technical aptitude and customer service skills.
• Flexibility to work various shifts to support global clients.