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1 день назад

Support Analyst

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

Support Analyst (Enterprise Cloud): Implementing and supporting high-volume client-facing applications with an accent on root cause analysis, configuration management, and requirements communication. Focus on coordinating between end-users and developers to deliver functional enhancements and ensure application stability.

Location: Onsite in Cleveland, OH

Company

hirify.global is a leader in Enterprise Cloud Transformation, providing global consultants to Fortune 500 and Public Sector clients.

What you will do

  • Support cloud-based, mobile, and on-premise applications for global clients.
  • Analyze end-user issues to determine root causes and implement technical solutions.
  • Coordinate with developers to communicate requirements for enhancement requests.
  • Perform application configuration changes and create detailed reports.
  • Develop and execute functional test cases and manage application releases.
  • Maintain project documentation and communicate status updates to clients.

Requirements

  • 2+ years of experience in application support, business analysis, or project management.
  • Bachelor’s degree in Management Information Systems or a related field.
  • Authorized to work for any U.S. employer.
  • Understanding of Agile, Waterfall, and iterative development methodologies.
  • Strong technical aptitude and customer service skills.
  • Flexibility to work various shifts to support global clients.

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