CX Solution Sales Engineer (CCaaS)

TL;DR

CX Solution Sales Engineer (CCaaS): Designing and implementing AI-driven cloud contact center solutions with an accent on Omnichannel integration, AI/ML, and business application orchestration. Focus on translating complex technical capabilities into business value through PoCs and strategic solution architecture for enterprise clients.

Location: Remote (South Africa). No sponsorship available

Company

Enterprise software leader providing unified, AI-driven cloud architecture for customer experience (CX).

What you will do

• Lead technical discovery and design for large-scale CCaaS solutions, integrating voice and digital channels.
• Architect and present solutions utilizing AI/ML for conversational AI, sentiment analysis, and intelligent workflow orchestration.
• Create and deliver high-impact product demonstrations and Proof of Concepts (PoCs) showcasing business application integrations.
• Act as a trusted technical advisor to sales teams and C-level executives on security, compliance, and cloud architecture.
• Maintain expert knowledge of the CCaaS competitive landscape to effectively position product differentiation.

Requirements

• Minimum 8 years in technical pre-sales, solution consulting, or solution architecture.
• 5+ years of hands-on experience with CCaaS, SaaS, or Cloud contact center platforms.
• Deep understanding of RESTful APIs, Webhooks, and CPaaS concepts for business application integration.
• Proven ability to design omnichannel customer journeys and integrate conversational AI (bots, NLP).
• Must be based in South Africa (no sponsorship is available).
• English and local language proficiency required.

Nice to have

• Familiarity with heritage hirify.global on-premise portfolio (Aura, Elite).
• Basic scripting skills in JavaScript or Python for prototyping integrations.
• Cloud certifications (AWS, Azure) or specialized CCaaS vendor certifications.

Culture & Benefits

• Opportunity to work at the forefront of AI-driven and open cloud architecture.
• Collaborative community that values individual contributions and professional growth.
• Dynamic environment focusing on strategic digital transformation for the world's largest organizations.