Technical Solutions Analyst (Healthcare)

TL;DR

Technical Solutions Analyst (Healthcare): Providing technical support and troubleshooting for healthcare software products with an accent on network protocols, database queries, and API integrations. Focus on resolving complex technical issues, maintaining detailed documentation, and leveraging AI tools to enhance support workflows.

Location: Must be based in the US. Occasional travel to Mississauga or Salt Lake City for company events is required.

Salary: $55,000–$70,000 + 5% performance bonus.

Company

hirify.global is a leading healthcare technology company providing cloud-based software solutions for the senior care market.

What you will do

• Provide technical support to clients by troubleshooting and resolving product-related issues.
• Utilize effective diagnostic strategies to identify and implement solutions to recurring technical problems.
• Maintain detailed documentation of all support activities and resolutions.
• Translate complex technical concepts for both technical and non-technical stakeholders.
• Stay current with industry technology trends and participate in continuous development programs.
• Leverage AI tools like MS Co-Pilot and ChatGPT to optimize support workflows.

Requirements

• Must be based in the US.
• Strong technical background with experience in troubleshooting and resolving software issues.
• Knowledge of network protocols and debugging tools including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
• Experience with RDBMS (SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
• Post-secondary diploma or degree in Information Technology or a related field.
• Ability to support and troubleshoot web-based software applications.

Nice to have

• Previous experience in a technical support role.
• Healthcare domain knowledge in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance.
• Experience with log analysis platforms such as Kibana or AppDynamics.

Culture & Benefits

• Full-time employment with comprehensive benefits package.
• Opportunities for professional growth and development in a fast-paced environment.
• Culture focused on continuous improvement and innovation.
• Overtime eligible position.