Technical Account Manager, Mid-Market (SaaS)

TL;DR

Technical Account Manager, Mid-Market (SaaS): Overseeing the entire customer journey from onboarding to increased adoption for mid-market clients with an accent on technical guidance and product expertise. Focus on driving retention and expansion by solving complex technical challenges and aligning product capabilities with customer use cases.

Location: Remote (North America). Must be eligible for E-Verify (US work authorization).

Salary: Base $132,000–$160,000 annually; OTE $165,000–$200,000 annually.

Company

hirify.global is an Agentic Marketing Platform powered by a Composable CDP that enables marketing teams to leverage data and AI for end-to-end campaign management.

What you will do

• Manage retention and expansion for mid-market customers as a key member of the Customer Success team.
• Deliver organized and timely technical onboarding through effective project management.
• Provide proactive technical guidance and expertise across the entire product suite.
• Collaborate with Sales to strategize on increasing platform adoption within large organizations.
• Partner with Customer Support and Engineering to resolve technical escalations.
• Influence the product roadmap by surfacing critical customer use cases and problems to Engineering.

Requirements

• 5+ years of experience in client-facing or technology-focused roles combining business and technical acumen.
• Proven experience executing technical projects with a strong customer-first mindset.
• Ability to quickly master complex systems, including SQL, databases, APIs, and reporting tools.
• Strong troubleshooting and problem-solving skills.
• Ability to collaborate cross-functionally and navigate deadlines under pressure.
• Eligibility to work in the U.S. (subject to E-Verify verification).

Culture & Benefits

• Meaningful equity compensation in the form of ISO options.
• Flexible equity terms including early exercise and a 10-year post-termination window.
• Impact-driven and ambitious team environment.
• Culture rooted in humility, kindness, and compassion.