IT Operations Engineer

TL;DR

IT Operations Engineer: Managing enterprise IT environments and identity access operations with an accent on Microsoft 365, Intune, and Salesforce administration. Focus on maintaining operational reliability, security compliance, and high-volume IT ticketing within a 6-month contractor model.

Location: San Salvador, El Salvador. Note: This role operates under a 6-month contractor model.

Company

hirify.global is an AI-native organization that designs, builds, and scales meaningful, AI-powered solutions to create real business impact.

What you will do

• Administer Microsoft Entra ID, including MFA enforcement, conditional access policies, and security groups.
• Manage endpoint compliance, software deployment, and OS patching via Microsoft Intune.
• Own the FreshService ticketing queue, ensuring strict SLA adherence for incidents and service requests.
• Execute end-to-end employee onboarding and offboarding across core enterprise platforms.
• Manage Salesforce user accounts, field configurations, and basic Flow debugging.
• Conduct security assessments for new SaaS and AI tools and manage Arctic Wolf alert queues.

Requirements

• 5+ years of experience in IT Operations or Systems Administration.
• Hands-on proficiency with Microsoft Entra ID, Intune, and Defender.
• Practical Salesforce administration experience including Flow debugging.
• Experience with IT ticketing platforms like FreshService with SLA compliance.
• English proficiency: B2+ required for collaboration with US stakeholders.

Culture & Benefits

• High-performance culture grounded in values of excellence, teamwork, and transparency.
• Opportunity to work in an AI-native organization focused on modern transformation.
• Collaborative environment working across design, development, and data teams.