Customer Success Manager (Ad Tech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (Ad Tech): Managing publisher relationships and optimizing ad stacks to maximize revenue with an accent on programmatic advertising and technical account health. Focus on analyzing ad performance, resolving technical delivery issues, and guiding clients through the programmatic ecosystem.
Location: Remote. This role is not eligible for visa sponsorship
Company
engineers cutting-edge monetization solutions that enable publishers to maximize revenue through advanced technology and data scale.
What you will do
- Own publisher relationships end-to-end, from onboarding through long-term growth and retention.
- Serve as the primary technical point of contact and strategic advisor for enterprise-level publisher accounts.
- Monitor ad performance and implement technical optimizations to drive revenue growth.
- Perform root-cause analysis to resolve technical issues affecting ad delivery and performance.
- Collaborate with internal Support, Yield, and Product teams to advocate for publisher needs.
- Educate publishers on new technologies, product features, and programmatic best practices.
Requirements
- 3-5 years of experience in Technical Account Management, Customer Success, or Ad Ops within the Ad Tech ecosystem.
- Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
- Deep understanding of header bidding (Prebid.js), wrapper solutions, and ad serving principles.
- Familiarity with HTML, CSS, JavaScript, and browser developer tools for debugging.
- Experience with CRM and project management tools (e.g., HubSpot, Jira, Zendesk).
- Not eligible for visa sponsorship
Nice to have
- Ability to explain complex technical concepts to non-technical audiences.
- Strong analytical skills and ability to navigate technical challenges under pressure.
- Proactive mindset and experience working in fast-paced, competitive environments.
Culture & Benefits
- Full-time, salaried position.
- Fully remote work environment with collaborative asynchronous teamwork.
- Mentorship, continuing education, and professional development opportunities.
- Opportunity to work with some of the top publishers globally.
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