Client Operations Manager (Fintech)

TL;DR

Client Operations Manager (Fintech): Managing day-to-day payment and account activities for clients with an accent on operational support, issue resolution, and cross-functional coordination. Focus on optimizing payment processes, handling banking documentation, and improving overall client experience.

Location: On-site in Limassol, Cyprus

Company

hirify.global provides global financial infrastructure and a programmable operating layer for businesses to unify payment acceptance and digital asset rails.

What you will do

• Act as the primary operational contact for clients, supporting payment, card, and account operations.
• Handle wire transfers across global payment systems and resolve FX-related inquiries.
• Manage banking documentation requests, including reference letters and business-critical paperwork.
• Coordinate with internal technical teams to investigate and resolve complex client operational issues.
• Identify recurring bottlenecks to contribute to process improvements and automation initiatives.

Requirements

• University degree in Economics, Business Administration, or a relevant field.
• Professional experience in customer support, ideally within the banking or corporate services industry.
• Native or professional fluency in English.
• Strong communication skills and a resourceful, customer-service-oriented mindset.
• Ability to adapt and thrive in a fast-paced, evolving environment.

Culture & Benefits

• Commitment to diversity and equal opportunity employment.
• Recruitment based strictly on experience and skills.
• Opportunity to work within a global financial infrastructure project.