обновлено 13 дней назад
Senior Technical Account Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Account Manager (AI): Guiding strategic enterprise customers in adopting and optimizing Genesys Cloud CX with an accent on cloud technologies, APIs, integrations, and AI governance. Focus on building customer engagement plans, solving complex technical challenges, aligning technology roadmaps with business outcomes, and delivering measurable value.
Location: United Kingdom
Company
provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.
What you will do
- Partner with strategic enterprise customers to drive adoption and optimization of Cloud CX.
- Build trusted relationships with business and technical stakeholders and understand their objectives and priorities.
- Deliver technology assessments, roadmaps, solution guidance, and best-practice reviews.
- Create customer engagement plans, manage risks, track progress, and drive actions to completion.
- Coordinate customer initiatives across Customer Success, Support, Professional Services, Sales, and specialist teams.
- Provide actionable customer feedback and use-case insights to product management.
Requirements
- 5+ years of experience in technical account management, customer success, or enterprise SaaS.
- Experience engaging with enterprise customers.
- Knowledge of cloud fundamentals, including AWS or Azure.
- Experience with APIs and integrations.
- Understanding of AI concepts and governance.
- Strong data-driven decision-making, project organization, proactive thinking, and continuous improvement skills.
Culture & Benefits
- Collaborative global TAM team focused on customer outcomes, continuous learning, and knowledge sharing.
- Flexible ways of working and support for professional development and career progression.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
- AI-powered technology used by more than 8,000 organizations worldwide.
Hiring process
- Application review by Talent Acquisition and the hiring team.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Usually no more than five interviews before the final steps.
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