Service Management Coordinator

TL;DR

Service Management Coordinator: Managing the transition of complex IT projects into operations with an accent on ITIL process alignment, stakeholder coordination, and operational readiness. Focus on designing ITSM reporting, maintaining process documentation, and driving continual service improvement initiatives.

Location: The Hague, Netherlands

Company

hirify.global, part of Accenture, specializes in managing complex public sector IT projects, including systems integration, informatics, and analytics.

What you will do

• Lead and maintain Service Transition process documentation, including SOPs and Knowledge Articles.
• Coordinate the transition of projects into ICT Operations, ensuring readiness and operational acceptance.
• Identify and escalate transition risks, scope gaps, and timeline constraints.
• Design and maintain ITSM reporting covering Service Transition, Incident, and Problem Management.
• Support Incident and Problem Management activities, contributing to root cause analysis.
• Drive Continual Service Improvement initiatives within the Service Transition domain.

Requirements

• Bachelor's degree and 3+ years of relevant experience.
• Minimum 3 years of experience in Service Management, specifically Service Transition.
• Minimum 2 years of experience in Project Management, Operational Readiness, or IT Operations.
• Mandatory ITIL Foundation certification.
• English proficiency: B2 level or higher.
• Proven experience in technical and process document writing, including process flows and SOPs.

Nice to have

• Additional ITIL v4 certifications (e.g., High-velocity IT, Create, Deliver and Support).

Culture & Benefits

• Opportunity to work within a large-scale, professional IT environment under the Accenture umbrella.
• Focus on structured ITIL-based service management and process excellence.
• Engagement with diverse technical and business stakeholders in a matrix environment.