Tribe Support Lead (AI)

Location: Fully remote; work from anywhere in the world. Candidates must be able to work in a European/African or North/South American timezone, with availability between 12–8pm ± 2 hours Central European Time (CET).

Salary: $25,000–$50,000 USD per year, based on experience, track record, and additional responsibilities. Bonus opportunities are available for achieving targets and KPIs.

Company

hirify.global is a global community for remote professionals and entrepreneurs who travel, colive, cowork, and build long-lasting connections through month-long trips.

What you will do

• Manage member email communication and own the complete bookings process.
• Support accepted applicants during the decision and onboarding process.
• Advise members on suitable Chapters, address concerns, and guide trip bookings from start to finish.
• Strengthen community engagement through initiatives and creative member activities.
• Create member-facing documentation, PDFs, and communications about important updates.
• Improve support operations, document processes, use AI tools for efficiency, and build the Tribe Support playbook.

Requirements

• At least 2 years of experience in customer success or a similar field.
• Experience in a sales role and strong organisational and problem-solving skills.
• Native-level English with impeccable grammar and very strong writing skills.
• Strong attention to detail, autonomy, integrity, and strategic thinking.
• Comfort with AI tools such as ChatGPT and Claude, plus the ability to learn new technologies quickly.
• Availability during 12–8pm ± 2 hours CET and the ability to work within European/African or North/South American timezones.

Nice to have

• Experience with community initiatives, operational improvements, or startup environments.
• Interest in taking on additional roles and special projects.

Culture & Benefits

• Fully remote work from anywhere in the world with flexible scheduling.
• Opportunity to join hirify.global Chapters for free when last-minute spots are available.
• Sponsored learning resources and conferences.
• Exposure to the executive team and the process of scaling a global community.
• Work in a mission-driven, autonomous, AI-savvy, and improvement-focused environment.

Hiring process

• Submit an application and complete the Typeform provided after starting the application.
• Complete screening assessments, a personality test, and several short video questions.
• Participate in main interviews and a short real-world task exercise; the process is expected to take 3–4 weeks.