Tribe Support Lead (Customer Success)

TL;DR

Tribe Support Lead (Customer Success): Managing member communications, bookings, and community engagement with an accent on operational excellence and sales support. Focus on building seamless member journeys, leveraging AI for process efficiency, and acting as the primary bridge between the community and the internal team.

Location: Remote. Must be able to work within a European/African or North/South American timezone (12:00 PM – 8:00 PM CET ± 2 hours) to ensure overlap with global teams.

Compensation: $25,000 – $50,000 USD per year plus performance bonuses.

Company

hirify.global is a curated global community for remote professionals and entrepreneurs, facilitating coliving and coworking experiences in over 100 cities worldwide.

What you will do

• Own all email communication and the full booking process for community members.
• Provide sales support and orientation for new members to ensure a smooth onboarding experience.
• Consult members on trip chapters and help navigate challenges with empathy.
• Identify operational bottlenecks and document processes to build the ultimate support playbook.
• Leverage AI tools to streamline workflows and generate data-driven recommendations.
• Act as a culture advocate and champion for community values.

Requirements

• 2+ years of experience in customer success or a similar field.
• Proven experience in a sales role.
• Native-level English proficiency with impeccable writing skills.
• Must be able to work within a European/African or North/South American timezone (12:00 PM – 8:00 PM CET ± 2 hours).
• Strong organizational skills and high attention to detail.
• Tech-savvy with a proactive approach to using AI tools like ChatGPT or Claude.

Nice to have

• Experience in startup environments.
• Strong critical thinking and strategic problem-solving abilities.

Culture & Benefits

• Fully remote work environment with flexible scheduling.
• Opportunities for free travel by joining hirify.global Chapters.
• Access to a global network of 700+ remote entrepreneurs.
• Professional development support through sponsored learning and conferences.
• Mission-driven culture focused on bold action and community impact.

Hiring process

• Initial screening with assessments and a personality test.
• Short video questions regarding background and motivations.
• Main interviews focusing on technical skills and cultural fit.
• Real-world task exercise simulating role-specific responsibilities.