Customer Production Support Engineer (Electronics)

TL;DR

Customer Production Support Engineer (Electronics): Performing system installation, calibration, and troubleshooting for electronic test technology with an accent on customer relationship management and equipment downtime reduction. Focus on transferring application knowledge to production teams and optimizing hardware/software technical expertise for semi-test environments.

Location: Onsite in Jubei City, Taiwan

Company

Global leader in test and automation solutions for the electronics manufacturing industry.

What you will do

• Perform system installation, calibration, retrofit, and troubleshooting.
• Take ownership of customer production problems until full resolution.
• Develop customer relationships and proactively work on issue prevention.
• Implement support plans to reduce equipment downtime and maintenance costs.
• Collaborate with cross-functional hirify.global teams to deliver technical commitments.
• Transfer application knowledge from specifier teams to production support.

Requirements

• Degree in electronics engineering or a related field.
• Experience working with customers in the semiconductor test area.
• Ability to work under high pressure and adapt to constant requirement changes.
• Must be based in Jubei City, Taiwan

Nice to have

• Experience with ATE (Automatic Test Equipment).
• Fluency in English.
• Experience in handler/prober hardware docking integration.
• Understanding of Silicon photonics, CPO (Co-Packaged Optics), and PIC measurement.

Culture & Benefits

• Comprehensive health and well-being programs including medical claims and group insurance.
• Retirement plans and tuition assistance programs.
• Paid vacation and holidays.
• Inclusive work environment that values diversity of thought and creativity.