Arbitration Specialist I (Fintech)

TL;DR

Arbitration Specialist I (Fintech): Managing disputes, authorizations, and client inquiries for a global B2B payments network with an accent on conflict resolution and customer experience. Focus on de-escalating challenging customer situations and improving operational processes through cross-functional collaboration.

Location: Remote, must be based in Costa Rica

Company

hirify.global is a global B2B payments and invoicing network that helps sellers automate accounts receivables and provide flexible trade credit options.

What you will do

• Manage and resolve disputes, authorizations, and common questions for clients, merchants, and customers.
• De-escalate challenging customer situations to provide an exceptional experience and increase program usage.
• Proactively contact stakeholders to address rejections, technical needs, or potential account issues.
• Collaborate with leadership to improve processes, documentation, and training for new implementations.
• Ensure all department metrics and Service Level Agreements (SLAs) are met or exceeded.

Requirements

• Minimum two years of customer support experience with heavy inbound call volume.
• Bilingual proficiency in Spanish and English (written and verbal).
• Proficiency with MS Office (Outlook, Word, Excel).
• Strong professional communication skills and the ability to manage conflict skillfully.
• Ability to work independently with moderate supervision in an ever-changing environment.

Culture & Benefits

• Remote-first working environment with flexible options and paid holidays.
• Comprehensive benefits package available starting on day one.
• Professional career development opportunities and an open-door policy.
• Supportive, entrepreneurial culture that promotes creative thinking and teamwork.
• Robust employee referral program.