Triage Analyst (Healthcare)

TL;DR

Triage Analyst (Healthcare): Reviewing and processing high-volume healthcare complaints for HHS/OCR with an accent on HIPAA compliance, federal civil rights regulations, and jurisdictional assessment. Focus on drafting detailed case documentation and ensuring adherence to established case resolution guidelines.

Location: Washington, DC (Onsite)

Salary: $28 - $30.50 per hour

Company

A diversified holding company serving as a federal contractor providing mission support services across technology, health, and consulting domains.

What you will do

• Independently review high volumes of complaints to identify violations of HIPAA and federal civil rights regulations.
• Provide initial recommendations for administrative, non-investigative case closures using established guidelines.
• Draft precise case processing documentation ensuring strict adherence to regulations and policies.
• Conduct training sessions for new staff as requested by the Contracting Officer's Representative (COR).
• Apply knowledge of court decisions, agency precedents, and compliance principles to enforcement work.

Requirements

• Must be able to obtain government security clearance.
• Bachelor’s degree from an accredited university or equivalent federal experience (GS-11 level or higher).
• Experience in case/complaint review, particularly concerning HIPAA or patient privacy violations.
• Proven ability to determine jurisdiction and manage intake for federal policy violations.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio).
• Ability to handle highly sensitive and confidential information with discretion.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance eligible on the first day of hire.
• 401(k) with immediate vesting.
• Paid Time Off (PTO) and observance of 11 Federal Holidays.
• Professional development assistance and training opportunities.
• Additional support through Legal Aid and Family Planning/Fertility assistance programs.