Fire & Theft Claims Handler (Insurance)

TL;DR

Fire & Theft Claims Handler (Insurance): Managing first-party fire and theft claims with an accent on customer service, policy indemnity assessment, and fraud detection. Focus on reducing settlement times, ensuring accurate stakeholder payments, and maintaining detailed claim documentation.

Location: Hybrid (Sevenoaks/Liverpool, UK)

Salary: £28,747 – £34,913 per annum

Company

hirify.global is a national leader in specialist insurance with over 40 years of expertise and a team of over 1,700 employees.

What you will do

• Manage inbound communication and take ownership of the customer service experience.
• Investigate vehicle ownership and assess policy indemnity to identify fraud indicators.
• Ensure accurate and prompt payments to all stakeholders involved in the claims.
• Maintain detailed chronological records of all file activities and claim notes.
• Manage diaries effectively to minimize claim settlement times.
• Communicate claim decisions and progress clearly to policyholders.

Requirements

• Strong customer service skills with a naturally empathetic approach.
• Ability to make fast, informed decisions and solve problems in a fast-paced environment.
• Confident communication and good IT skills.
• Excellent organizational skills and strong attention to detail.
• Must have at least one year remaining on a Graduate or Post-Study Work visa (no visa sponsorship available).

Culture & Benefits

• Up to 35 days of holiday including bank holidays, with buy/sell options.
• 24/7 mental health support and free counseling services.
• Hybrid working options to support work-life balance.
• Career development opportunities through leadership programs and career fairs.
• Flexible benefits, including early access to salary via an internal platform.