Post-Auction Support Associate (Automotive)

TL;DR

Post-Auction Support Associate (Automotive): Guiding clients through the post-auction vehicle acquisition process with an accent on title transfers, financing, and DMV regulations. Focus on mediating buyer-seller transactions, resolving complex client disputes, and optimizing internal support workflows.

Location: Remote (Must be based in the United States)

Salary: $60,000–$70,000 USD + equity

Company

hirify.global is a fast-growing online auction platform for modern enthusiast cars created by automotive journalist Doug DeMuro.

What you will do

• Provide fast, professional support to clients via chat, email, and phone throughout the post-auction process.
• Offer detailed guidance on financing, title transfers, and state-specific DMV regulations.
• Act as a mediator and trusted support point for both buyers and sellers.
• Take full ownership of client concerns from the initial report until final resolution.
• Collaborate with cross-functional teams to improve platform tools and internal operational processes.

Requirements

• Must be based in the United States.
• Available to work 8 AM to 5 PM Pacific Time, Tuesday through Saturday.
• Extensive experience with vehicle transactions, specifically title transfers and state-specific sale processes.
• Previous customer service experience, ideally within an automobile dealership or vehicle auction environment.
• Strong written communication skills and a professional customer-facing demeanor.
• Proficiency with Google Workspace and basic spreadsheet tools.

Culture & Benefits

• True remote flexibility.
• Competitive compensation package including equity.
• Opportunity to make a real impact within a small, fast-growing startup.
• Collaborative environment working alongside fellow car enthusiasts.