Customer Success Automation Specialist (AI)

TL;DR

Customer Success Automation Specialist (AI): Designing and scaling an AI agent program across Customer Success and post-sales with an accent on autonomous agent architecture and business logic. Focus on translating CS domain knowledge into agentic workflows to drive operational efficiency and reduce churn.

Company

hirify.global is a marketing intelligence platform that helps over 200,000 businesses turn marketing data into actionable insights.

What you will do

• Own the full AI agent program for Customer Success, designing business logic, triggers, and action flows.
• Develop and lead the agent roadmap, identifying high-value opportunities for automation within CS workstreams.
• Evaluate and recommend new AI tools and frameworks to enhance customer success automation.
• Define quality standards and test cases to ensure AI agents are production-ready and accurate.
• Collaborate with automation engineers on deployment and infrastructure decisions.
• Track agent performance and communicate impact in terms of churn risk coverage and retention.

Requirements

• Proven experience designing and owning automation or AI systems within a Customer Success environment.
• Deep expertise in CS processes, including health scoring, lifecycle management, and renewal handling.
• Strong proficiency with Gainsight and understanding of churn risk patterns.
• Practical experience with LLMs and agentic AI, knowing when to apply autonomy versus human judgment.
• Ability to manage stakeholders and translate operational needs into technical architecture.
• Strong systems thinking skills to ensure long-term maintainability and coherence.

Culture & Benefits

• Collaborative, multicultural team of 400+ growth-minded professionals.
• Culture based on trust, transparency, and a keen focus on the customer.
• Inclusive workplace committed to fair treatment, diversity, and respect for all employees.
• Action-oriented environment focused on raising the bar in the marketing intelligence industry.