Device Support Engineer (Mobile)

TL;DR

Device Support Engineer (Mobile): Managing and troubleshooting offline device issues and monitoring Perfecto clouds, microservices, and servers with an accent on system reliability and customer escalation handling. Focus on on-boarding new systems, troubleshooting global networking and mobile device issues, and automating monitoring tools.

Location: On-site in Lowell, MA

Salary: $56,350 - $75,003 a year

Company

hirify.global is a global provider of DevOps solutions trusted by over 75% of the Fortune 100.

What you will do

• Manage offline device issues and improve monitoring for Perfecto clouds and microservices.
• Respond to customer escalations and communicate status to internal and external stakeholders.
• Update mobile device firmware/software and maintain the device database.
• Troubleshoot Windows, Linux, and global networking issues within a SaaS environment.
• On-board new systems and devices into data centers and Perfecto Mobile.
• Create and maintain technical documentation and lead automation of monitoring tools.

Requirements

• Ability to work graveyard shifts, including nights, weekends, and holidays in a 24/7/365 NOC environment.
• 3 years of professional work experience.
• Knowledge of Android and iOS operating systems.
• Experience with Windows registry and Windows event log analysis.
• Proficiency with trouble ticketing and change management tools.
• Must be based in Lowell, MA for on-site work.

Nice to have

• Knowledge of AWS, Confluence, JIRA, and Salesforce.

Culture & Benefits

• Eligible for an Annual Bonus Plan.
• Comprehensive benefits including medical, dental, vision, and retirement.
• Wellness programs and total time off.
• A professional environment combining start-up rewards with established company security.