Partner Manager (Public Transport)

TL;DR

Partner Manager (Public Transport): Managing strategic relationships with key public transport accounts to ensure platform value and ROI with an accent on customer onboarding and project delivery. Focus on translating customer goals into actionable plans and driving product adoption through data-led narratives.

Location: Hybrid or Remote in the United Kingdom or Ireland

Company

hirify.global is a leading performance optimisation platform for public transport, utilizing data-driven decision-making to increase the adoption of sustainable transport worldwide.

What you will do

• Serve as the primary strategic point of contact for a portfolio of key customers to maximize value across the product suite.
• Manage the end-to-end lifecycle of customers, including onboarding, delivery, and post-deployment project milestones.
• Monitor performance metrics and usage trends to identify opportunities for value realization and improvement.
• Lead Quarterly Business Reviews (QBRs) and account reviews using data-led narratives to demonstrate impact.
• Collaborate cross-functionally with Product and Tech teams to share customer insights and support product development.
• Support account renewals and expansions by building business cases aligned with long-term partner goals.

Requirements

• Experience working within a commercial or franchised bus operation is essential.
• 2+ years of experience in a customer-facing or project management role within the public transport, SaaS, or consulting industries.
• Strong ability to interpret data, usage trends, and ROI metrics.
• Proven project management skills with an ability to remain organized and deadline-driven under pressure.
• Ability to travel periodically for customer meetings and onboarding sessions.
• Knowledge of bus scheduling is highly preferred.

Culture & Benefits

• Comprehensive health and life insurance (Aviva in the UK, Laya Healthcare in Ireland).
• Flexible working arrangements with hybrid as default and a work-abroad program for up to 6 weeks.
• 25 days of annual leave starting from day one, plus company days off and year-end shutdown.
• Enhanced family leave, including 6 months of fully paid maternity leave.
• Matching pension scheme, bike-to-work scheme, and wellbeing supports.
• Employee referral program with rewards up to €4,000.