Associate Customer Success Manager (SaaS)

TL;DR

Associate Customer Success Manager (SaaS): Supporting tech-touch customers to ensure platform adoption and maximum value realization with an accent on customer retention and ROI. Focus on monitoring health metrics, guiding users through self-service tools, and mitigating adoption risks.

Location: Must be based in the United States

Salary: $45,000 - $84,000 USD

Company

hirify.global is a cloud-native SaaS company providing a Context Intelligence Platform that harmonizes and governs enterprise data for AI agents and systems.

What you will do

• Manage a portfolio of tech-touch customers using Gainsight and internal tools to promote ROI and retention.
• Guide customers in utilizing hirify.global Documentation and Learn resources to achieve their business goals.
• Track customer health and adoption metrics to proactively identify and mitigate risks.
• Document success plans and customer journeys to ensure a structured path to value realization.
• Identify cross-sell and upsell opportunities through tech-touch strategies.
• Collaborate with sales and support teams to ensure a seamless customer experience.

Requirements

• Bachelor's degree in Computer Information Systems, Business Technology, or a similar field.
• Must be based in the United States.
• Strong verbal and written communication skills with the ability to build trust with customers.
• Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
• Interest in SaaS, cloud technology, and software architecture.
• Problem-solving mindset focused on delivering practical value to customers.

Nice to have

• Basic knowledge of customer success metrics such as retention, adoption, and growth.

Culture & Benefits

• Flexible work arrangements based on a distributed workforce model.
• Customer-first culture emphasizing collaboration, accountability, and continuous improvement.
• Equal opportunity workplace with a strong commitment to diversity, equity, and inclusion.