Customer Success Manager/Gestionnaire Du Succès Client (GSC) (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing end-to-end customer relationships to ensure satisfaction, renewal, and expansion with an accent on unlocking product value and monitoring customer health metrics. Focus on identifying retention risks, serving as the voice of the customer, and driving software adoption for an entry-level professional.

Location: Remote (Must be based in Canada)

Salary: $65,000–$75,000

Company

hirify.global is a global provider of software solutions with a remote-first operating model focused on delivering customer value.

What you will do

• Own and drive end-to-end customer relationships to ensure satisfaction, contract renewals, and expansion.
• Build long-term client relationships by aligning software solutions with their specific business goals.
• Monitor customer health metrics and proactively engage to mitigate retention risks.
• Collaborate with technical and support teams to resolve customer issues promptly.
• Serve as the voice of the customer by providing internal feedback to improve products and services.
• Identify new opportunities for account growth and support special projects within the organization.

Requirements

• Location: Must be based in Canada
• Bachelor’s degree or equivalent experience.
• 2+ years of experience in client-facing roles for software companies.
• Experience with Salesforce or other CRM systems.
• Strong organizational and time management skills.
• Excellent written and oral communication skills.

Nice to have

• Previous experience as a CSM at a SaaS company.
• Experience with Email Marketing Software.
• Familiarity with Salesforce Lightning.

Culture & Benefits

• Remote-first work environment that supports growth and flexibility.
• Global culture of collaboration, proactivity, and high ownership.
• Entry-level opportunity to develop deep expertise in SaaS product management and customer success.