Document Configuration Analyst (Insurance)

TL;DR

Document Configuration Analyst (Kofax/Insurance): Configuring and optimizing document templates and workflows for the insurance sector with an accent on Kofax Communications Manager (KCM). Focus on automating policy documents, ensuring regulatory compliance, and integrating KCM with core insurance systems.

Location: Hybrid (Liverpool City Centre, UK)

Salary: up to £30,000

Company

A national leader in specialist insurance with over 40 years of expertise and a workforce of over 1,700 people across the UK.

What you will do

• Develop, customize, and maintain document templates and communication workflows using KCM.
• Configure dynamic templates for policy documents, claims correspondence, and billing statements.
• Collaborate with stakeholders to gather and analyze requirements for document design and automation.
• Conduct testing to ensure document accuracy, formatting consistency, and regulatory compliance.
• Integrate KCM with core insurance systems such as policy administration and CRM.
• Maintain detailed configuration documentation and provide training to end users.

Requirements

• Proven experience in document configuration, automation, or content management.
• Hands-on experience with Kofax Communications Manager (KCM) or similar automation tools.
• Proficiency in document template design, scripting, and rules-based generation.
• Knowledge of HTML and JavaScript.
• Must be based in the UK; visa sponsorship is not provided.
• Applicants with Graduate or Post-Study Work visas must have at least one year remaining on their visa.

Nice to have

• Experience working with APIs and system integrations.
• Familiarity with insurance systems (e.g., Transactor, Schemeserve, ICE, Acturis, SSP).
• Previous experience working within the insurance sector.

Culture & Benefits

• 35 days’ holiday (including bank holidays) with options to buy or sell days.
• 24/7 mental health support and free counselling services.
• Hybrid working options to support work-life balance.
• Flexible benefits, including early access to salary via an internal platform.
• Recognition awards, social events, and a people-first corporate culture.