Infrastructure Support Engineer (AI)

TL;DR

Infrastructure Support Engineer (AI): Maintaining service availability and reliability for high-performance GPU cloud infrastructure with an accent on troubleshooting data center systems and supporting AI-focused enterprise customers. Focus on managing support tickets, automating operational processes, and collaborating with engineering teams to ensure system scalability.

Location: Must be based in the US (AMER region)

Salary: $100,000 - $140,000 USD

Company

hirify.global is a GPU cloud provider engineered specifically for AI startups and large enterprises to reduce the complexity of AI development.

What you will do

• Join the support duty rotation to handle day-to-day tickets and alerts.
• Manage and resolve technical issues while keeping stakeholders informed.
• Follow and improve runbooks for common infrastructure issues.
• Participate in monitoring, troubleshooting, and incident triage.
• Identify opportunities for automation to optimize operational processes.
• Collaborate with cross-functional teams and act as an escalation point for onsite staff.

Requirements

• 2–4 years of experience in support, operations, or infrastructure engineering.
• Solid understanding of Linux fundamentals, including CLI and systemd.
• Networking basics including IP addressing, subnets, VLANs, and firewalls.
• Exposure to Kubernetes core concepts and basic troubleshooting.
• Familiarity with GPU diagnostics like nvidia-smi.
• Proficiency in Bash or Python scripting and Git version control.

Nice to have

• Hands-on experience with Kubernetes administration and operators.
• Knowledge of HPC concepts like InfiniBand, RDMA, or NCCL.
• Experience with Infrastructure as Code tools like Ansible or Terraform.
• Familiarity with GitOps, CI/CD pipelines, and security tooling like Vault.

Culture & Benefits

• Competitive base salary with equity and annual reviews.
• Dynamic progression plan tailored to individual ambitions.
• Human-first flexibility with autonomy to shape your workday.
• Collaborative and innovative environment in a fast-growing AI startup.
• Comprehensive benefits package including medical, dental, vision, and retirement plans.