Customer Support Operator (German)

TL;DR

Customer Support Operator (German): Providing high-quality assistance to customers via phone, email, and chat with an accent on resolving inquiries efficiently and maintaining company standards. Focus on managing concurrent requests, documenting interactions in CRM systems, and ensuring high customer satisfaction scores.

Location: Remote (based in Kyiv)

Company

Europe’s leading online platform for the automotive aftermarket, headquartered in Berlin with a strong digital-first e-commerce presence.

What you will do

• Respond to customer inquiries via telephone, email, and chat in German.
• Resolve customer issues efficiently according to established protocols.
• Document all interactions accurately within the support management system.
• Identify and escalate complex issues to appropriate departments.
• Follow up with customers to ensure complete resolution of concerns.
• Provide feedback to management on recurring issues and product improvements.

Requirements

• Fluent proficiency in German (written and spoken).
• Professional experience in customer support or service operations.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and CRM platforms.
• Ability to manage multiple tasks in a fast-paced environment.
• High school diploma or equivalent.

Nice to have

• Experience with ticketing systems.
• Proficiency in English or other European languages.

Culture & Benefits

• Full-time employment.
• Rotational 8-hour shifts between 9:00 and 21:30.
• Remote work environment.
• Opportunity to work in a large international team of over 5,500 professionals.