Technical Support Engineer I (POS)

TL;DR

Technical Support Engineer I (POS): Providing end-to-end technical support for POS and mobile ordering platforms across education, healthcare, and corporate campuses with an accent on root cause diagnosis and customer relationship management. Focus on troubleshooting software/hardware integrations, documenting solutions in knowledge bases, and collaborating with cross-functional teams to improve product quality.

Location: Must be based in Scottsdale, AZ or Atlanta, GA

Company

hirify.global is an industry leader in providing integrated technology solutions for education, healthcare, and business campuses worldwide.

What you will do

• Manage the full support lifecycle for POS and mobile ordering cases, from initial triage through resolution and documentation.
• Troubleshoot software and hardware issues across commercial POS systems, mobile platforms, and self-service kiosks.
• Coordinate with third-party vendors to resolve technical issues spanning the hirify.global platform and external systems.
• Document solutions and troubleshooting procedures in the internal knowledge base to drive team efficiency.
• Collaborate with Senior Support Engineers to escalate complex cases and provide customer feedback for product improvements.
• Maintain defined quality standards and SLAs while ensuring customers achieve maximum value from their technology.

Requirements

• Bachelor's degree or equivalent relevant work experience.
• 1–2 years of professional experience in a customer-facing, technical, or operations role.
• Strong analytical and problem-solving skills with a structured approach to complex issues.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities independently in a fast-moving environment.
• Location: Must be based in Scottsdale, AZ or Atlanta, GA

Nice to have

• Experience in retail, food service, hospitality, or campus operations.
• Familiarity with POS systems, ordering platforms, or technology-assisted workflows.
• Comfort working with mobile applications, web-based platforms, or self-service technology.
• Experience with ticketing, scheduling, or operations software.

Culture & Benefits

• Robust health, dental, and vision insurance plans starting on the first day of employment.
• Matched 401(k) and Employee Stock Purchase Plan.
• Flexible time off, including paid holidays and volunteer time.
• Employer-paid life insurance, AD&D, and short-term/long-term disability insurance.
• Comprehensive Employee Assistance Program (EAP) and FSA/HSA options.