Technical Support Engineer (Quickcharge)

TL;DR

Technical Support Engineer (Quickcharge) (Software Troubleshooting): Resolving moderately complex customer problems for campus payment and commerce solutions with an accent on network traffic analysis, server logs, and SQL database queries. Focus on analyzing API responses to identify root causes and collaborating with product teams to develop long-term system improvements.

Location: Must be based in the US (Albany, NY for hybrid or fully remote within the US)

Company

hirify.global is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses in education and healthcare.

What you will do

• Analyze and resolve moderately complex customer incidents using logs, screenshots, and defined technical procedures.
• Perform network troubleshooting using Wireshark and analyze HTTP/HTTPS API traffic.
• Conduct server-side analysis on Windows and Linux environments, including SQL database query analysis.
• Maintain professional client relationships and effectively communicate priorities and resolutions.
• Contribute to the internal knowledge base to improve team effectiveness and client self-service.
• Collaborate with product teams to provide customer feedback and help design long-term improvements.

Requirements

• 2-4 years of experience in technical support or software troubleshooting.
• Proficiency in SQL database analysis and basic query writing.
• Experience with Windows and/or Linux server environments.
• Understanding of web technologies, including HTTP/HTTPS and APIs.
• Strong analytical, problem-solving, and interpersonal communication skills.
• Must be based in the United States.

Culture & Benefits

• Culture of integrity, respect, and continuous personal development.
• Entrepreneurial environment that encourages creativity and innovative problem-solving.
• Flexible work arrangements: Hybrid in Albany, NY, or fully remote within the US.
• Equal employment opportunity employer with a commitment to diversity.