ITSM Specialist - Jira

Location: Hybrid in Limassol, Nicosia, Athens, or Thessaloniki

Company

hirify.global is hiring for its Engineering – Service Desk department.

What you will do

• Support the administration and daily management of Jira, Jira Service Management, Confluence, and related tools.
• Configure and maintain workflows, screens, fields, permissions, notification schemes, templates, and basic automations.
• Create and maintain Jira dashboards, reports, Assets Object Schemas, process flows, and user documentation.
• Gather requirements, participate in workshops, and assist with process mapping, gap analysis, and process improvement.
• Provide first-line support, troubleshoot user issues, and assist with user training.
• Collaborate with senior team members, stakeholders, and external associates to investigate and resolve issues.

Requirements

• BSc or MSc in Computer Science, Information Technology, or a relevant field.
• 0–2 years of experience in Jira administration, IT support, business systems, or a similar role.
• Basic working knowledge of Jira, Jira Service Management, and Confluence Cloud.
• Basic understanding of JQL; familiarity with AQL is advantageous.
• Strong problem-solving, troubleshooting, organization, collaboration, and communication skills.
• Strong verbal and written English communication skills are required.

Nice to have

• Hands-on experience with Jira, JSM, or Confluence administration.
• Experience with Jira workflows, automation, dashboards, permissions, or Jira Assets.
• Atlassian certification, Marketplace apps such as ScriptRunner or JMWE, or knowledge of Groovy or JavaScript.
• Familiarity with Active Directory, cloud identity providers, ITIL principles, or Atlassian Rovo.

Culture & Benefits

• Full-time employment in an intellectually stimulating work environment.
• Attractive remuneration package with performance-related reward.
• Private health insurance and corporate pension fund.
• Continuous personal development and international training opportunities.

Hiring process

• Introductory chat with Talent Acquisition.
• Online technical challenge.
• First interview with the future team.