Field Application Engineer (ATE)

TL;DR

Field Application Engineer (ATE): Leading technical escalation support for VIP accounts and driving capability upskilling across frontline field teams with an accent on root cause analysis and structured knowledge growth. Focus on developing troubleshooting guides, analyzing escalation trends, and ensuring operational excellence across global accounts.

Location: Songpa-gu, Seoul, KR

Company

hirify.global is a global leader in providing automated test equipment (ATE) for the semiconductor industry.

What you will do

• Serve as the technical escalation lead for critical issues across various VIP customer accounts.
• Perform root cause analysis and drive structured issue resolution in collaboration with frontline field teams.
• Develop and deliver scenario-based training and experience-based learning derived from real escalation cases.
• Build and standardize troubleshooting guides, knowledge assets, and best practices.
• Analyze escalation trends to drive continuous improvement and implement preventive actions.
• Collaborate with global stakeholders to ensure consistent, high-quality field support.

Requirements

• Degree in Electrical/Electronic Engineering, Computer Engineering, or a related field.
• 5+ years of experience in the ATE test industry or strong engineering experience in direct customer support.
• Strong knowledge of test flows, debugging, and system-level troubleshooting.
• Strong ability to work independently.
• Willingness to travel within and outside of the country.

Nice to have

• Analytical skills with exposure to data tools such as JMP, Python, SQL, and visualization tools.
• Experience in training, coaching, or knowledge development.