National Service Operations Manager (MedTech)

TL;DR

National Service Operations Manager (MedTech): Leading strategic planning, business transformation, and P&L management for national service operations with an accent on operational efficiency and workforce planning. Focus on scaling business directives, improving customer outcomes, and managing geographically dispersed teams to achieve KPIs.

Location: Hudson, OH, USA

Company

hirify.global is an industry leader dedicated to improving patient health by delivering innovative surgical technologies on demand.

What you will do

• Lead national team staffing, development, and leadership activities aligned with organizational goals.
• Manage workforce planning, talent acquisition, and performance management.
• Perform market analysis including resource needs, P&L, and employee development.
• Drive cross-functional initiatives between Service, Operations, and Sales to improve customer outcomes.
• Define and track KPIs to ensure Service Department goals are met.
• Lead new market development and strategic planning of processes and resources.

Requirements

• Bachelor's degree in Business Management or 8+ years of experience in a similar capacity in the medical device industry.
• Previous field service experience in the healthcare or medical device industry.
• Proven success in strategically growing new and existing revenue streams.
• Strong track record of managing territories and developing team members.
• Strong strategic thinking and ability to translate business goals into executable plans.
• Excellent written and verbal communication and presentation skills.

Nice to have

• Knowledge of CRM, Microsoft Office Suite, and Business Intelligence tools.

Culture & Benefits

• Comprehensive health, dental, vision, and disability insurance.
• 401(k) with company match and annual profit-sharing opportunities.
• Generous paid time off, including company-paid holidays and floating holidays.
• Financial advising resources and employee assistance programs.
• Performance-based recognition, tenure awards, and referral bonuses.