Apprentice Motor Claims Handler (Insurance)

TL;DR

Apprentice Motor Claims Handler (Insurance): Processing and managing motor insurance claims with an accent on customer service and documentation accuracy. Focus on investigating claim validity, coordinating with stakeholders, and mastering insurance fundamentals.

Location: Onsite in Dublin, Ireland

Company

A specialist professional services and technology firm partnering with global insurance and highly regulated businesses to manage risk and transform core processes.

What you will do

• Assist in the intake, review, and processing of motor insurance claims.
• Provide high-quality support to claimants, guiding them through the claims process.
• Manage claim documentation to ensure accuracy and regulatory compliance.
• Support the investigation of claims to determine validity and coverage.
• Liaise with clients, insurers, and stakeholders to facilitate resolutions.
• Participate in training and workshops to develop professional claims handling skills.

Requirements

• Excellent communication skills and a professional telephone manner.
• Strong customer service ethos and a team-oriented mindset.
• Ability to take ownership of individual workloads and maintain organization.
• Proficiency in IT.
• Must be based in or able to work onsite in Dublin, Ireland.

Nice to have

• Proficiency in Microsoft Excel.

Culture & Benefits

• Funding for professional qualifications and leadership training programs.
• Comprehensive financial health package including pension (5% employer contribution) and life assurance.
• Mental and physical wellbeing support via a dedicated Wellbeing Centre and 24/7 EAP helpline.
• Generous leave policy starting at 25 days holiday.
• Inclusive employment policies covering menopause, fertility, and sabbatical.

Hiring process

• CV Review and Initial Phone Call.
• Interview.
• Offer.