Project Manager 5 (Financial Services)

TL;DR

Project Manager 5 (Contact Center Modernization): Leading wave-based migrations to consolidate contact center applications and transition agents to a modern cloud platform with an accent on change management and executive stakeholder influence. Focus on managing complex scheduling, overseeing IVR and agent scheduling tool integration, and driving delivery strategies for cloud transitions.

Location: West Des Moines, IA or Charlotte, NC (On-site presence required)

Salary: $60 - $72 per hour

Company

PTR Global is a leading provider of information technology and workforce solutions operating across the U.S. and Canada.

What you will do

• Lead end-to-end delivery of wave migrations from discovery and development through deployment.
• Collaborate with business unit leaders and contact center partners to ensure successful adoption.
• Influence executive stakeholders to prioritize and support migration efforts.
• Coordinate with a team of approximately 16 project managers to ensure alignment and shared learnings.
• Manage complex scheduling demands and oversee the integration of IVR systems and agent scheduling tools.
• Drive change management and delivery strategies tailored to cloud platform transitions.

Requirements

• 7+ years of Project Management experience or equivalent.
• Extensive experience in change delivery and management within the financial services industry.
• Strong understanding of contact center operations and consumer banking.
• Proven ability to manage projects using both Waterfall and Agile methodologies.
• Ability to work in a fast-paced, high-stakes environment with shifting priorities.

Nice to have

• Experience with cloud platform migrations involving customer service agents.
• Proficiency with Monday.com or similar project management tools.
• Understanding of cloud technologies and their impact on contact center functionality.

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K contributions.
• Paid time off (PTO) and sick leave.
• Support for consultants via professional workforce solutions.