Sales Support Specialist (SaaS)

TL;DR

Sales Support Specialist (SaaS): Managing the project lifecycle from quote to order for Voice sales partners with an accent on accurate communication and order fulfillment. Focus on coordinating between partners and internal teams, managing VOIP testing, and ensuring a white-glove customer experience.

Location: Remote (Must be based in the United States)

Compensation: $24.00 - $28.00 / hour

Company

hirify.global is a leading provider of cloud communications and collaboration technology designed to help companies connect more effectively.

What you will do

• Handle calls and email requests from internal sales groups and external channel partners.
• Create and submit quotes specifically for hirify.global Cloud Voice product lines.
• Review online orders and confirm details with channel partners prior to entry.
• Initiate and follow up on VOIP testing and procedures before installation.
• Manage the end-to-end process from initial quote to final order fulfillment.

Requirements

• Minimum 3 years of experience in customer support, project management, or sales roles.
• Experience working within an inbound call queue.
• Proficiency with Salesforce.com or other CRM tools.
• Tech-savvy background, preferably with experience in the telecom or SaaS industry.
• Excellent written and oral communication skills.
• Must be based in the United States.

Nice to have

• College degree.

Culture & Benefits

• Fully remote work arrangement.
• Culture built on teamwork, transparency, and mutual accountability.
• Fast-paced and growth-oriented work environment.
• Strong internal promotion track with opportunities to move into lead or sales positions.

Hiring process

• Application review.
• Candidate review stage.
• Hiring decision.