Client Success Manager

TL;DR

Client Success Manager (SaaS): Managing and growing client relationships for the hirify.global platform with an accent on adoption, retention, and client health. Focus on conducting QBRs, driving product functionality utilization, and coordinating with cross-functional teams to improve client value.

Location: Hybrid (Newcastle or Sydney, Australia). Must reside within commutable distance and have full working rights in Australia without sponsorship.

Company

hirify.global is a supply chain risk management platform that helps companies manage their supplier ecosystems through specialized software and services.

What you will do

• Nurture and grow stakeholder relationships to increase platform adoption and client health.
• Act as a trusted advisor on product functionality and use-case recommendations.
• Lead regular review-and-planning sessions and QBRs to demonstrate value and define next steps.
• Collaborate cross-functionally with internal teams to solve client problems and drive product improvements.
• Document all client interactions using SFDC and Wrike.
• Partner with Implementation and Professional Services to support best practice deployments.

Requirements

• Minimum 2+ years in a customer-facing role at an Enterprise SaaS company or supplier management in a large organization.
• Full working rights in Australia without current or future sponsorship.
• Residence within commutable distance to Newcastle or Sydney.
• Bachelor’s Degree or equivalent work experience.
• Strong communication, collaboration, and project management skills.

Nice to have

• Experience with SFDC, CRM tools, and JIRA.
• PMP certification.

Culture & Benefits

• Hybrid work schedule (3 days in office, 2 days work from home).
• Environment based on ownership and accountability.
• Focus on professional growth and client advocacy.