Customer Success Manager (Ad-Tech)

TL;DR

Customer Success Manager (Ad-Tech): Managing client accounts within the programmatic ecosystem to drive retention and expansion with an accent on programmatic expertise and account health. Focus on optimizing product adoption for SSPs and DSPs, resolving technical issues, and increasing account lifetime value.

Location: Remote, Singapore

Company

hirify.global is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.

What you will do

• Establish and maintain active relationships with key clients, including SSPs, DSPs, ad exchanges, agencies, and publishers.
• Drive positive customer outcomes focusing on retention, expansion, churn reduction, and account lifetime value.
• Ensure hirify.global product adoption, client satisfaction, and overall account health.
• Serve as a consultant and professional extension to client organizations.
• Oversee the full client lifecycle: onboarding, training, support, business reviews, and subscription renewals.

Requirements

• Minimum 3 years of experience in client-facing customer success, technical account management, or technical sales within the Ad-Tech sector.
• Deep understanding of programmatic digital advertising, including ad servers, DSPs, SSPs, IVT, and viewability.
• Must be based in Singapore.
• Proficiency in English and Chinese or Japanese is a requirement.
• Strong technical skills in MS Excel (pivot tables), Salesforce, and Jira.
• BA/BS degree in a technical or business field.

Culture & Benefits

• Casual, remote and hybrid work environment with flexible hours.
• Monthly internet reimbursement.
• High-performance team culture that values bold ideas and collaboration.
• Opportunity for career advancement within a growing company.
• Fun annual team events.
• Extremely competitive compensation.