Support Specialist (Medtech)

TL;DR

Support Specialist (SaaS/Medtech): Providing technical and account support for healthcare providers and patients with an accent on issue diagnosis and cross-departmental collaboration. Focus on resolving browser/mobile compatibility issues and improving user experience through client feedback.

Location: Must be based in one of the following US states: AZ, CO, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Salary: $52k - $55k

Company

hirify.global is a software company building technology solutions for large healthcare providers to improve patient recovery and reduce costs.

What you will do

• Provide technical and account support to end-users, patients, and admins for various subscription types.
• Manage inbound calls, voicemails, and emails within specified timeframes.
• Collaborate with development, accreditation, and course production teams to implement client-driven solutions.
• Diagnose and resolve browser and mobile phone-related technical issues and rendering glitches.
• Document client feedback to drive continued product improvement.
• Educate clients on product usage to ensure a positive customer experience.

Requirements

• 1-3 years of customer service experience, preferably in SaaS.
• Strong written and verbal communication, organization, and prioritization skills.
• Experience troubleshooting technical issues.
• High level of emotional intelligence and extreme attention to detail.
• Must be located in one of the specified hiring states in the USA.

Nice to have

• Exposure to AI tools and prompt writing.

Culture & Benefits

• Mission-driven environment focused on helping patients move, feel, and live well.
• Opportunity to make a large-scale impact affecting millions of patients.
• Corporate values based on excellence, fortitude, and servant-leadership.
• Inclusive environment as an equal opportunity employer embracing diversity.