Product Support Specialist (Medtech)

TL;DR

Product Support Specialist (Medtech): Providing technical support and troubleshooting for medical devices in neurophysiology and sleep medicine with an accent on hardware, software, and networking issues. Focus on guiding customers through product configuration, resolving complex technical escalations, and ensuring patient care stability.

Location: Fully remote or onsite in Kennewick, WA

Salary: $80,000 – $100,000 USD

Company

hirify.global develops medical devices for clinical neurophysiology and sleep medicine.

What you will do

• Provide technical support via phone and remote tools for medical device operation and configuration.
• Troubleshoot complex hardware, software, and networking issues efficiently.
• Deliver clear solutions and proactively follow up to ensure customer satisfaction.
• Maintain deep expertise across the full hirify.global product line.
• Participate in weekend support and after-hours on-call rotations.

Requirements

• Associate degree in a related field or 2+ years of experience in clinical neurophysiology, IT, or biomedical technology.
• Solid computer proficiency, including software platforms, networking, and hardware.
• Strong communication skills for explaining technical concepts clearly.
• Ability to lift and carry up to 20 lbs.
• Must be authorized to work in the US

Nice to have

• Degree in Polysomnographic or Electroencephalograph Technology from a CAAHEP-accredited program.
• Credentials such as RPSGT, REEGT, or CNIM.
• 1+ year of clinical experience as a sleep/EEG technician or 2+ years in help desk/network support.
• Knowledge of servers, virtual environments, WAN/LAN, Citrix, and storage systems.

Culture & Benefits

• Opportunity to work on products that directly impact patient care.
• Flexible work arrangement (remote or onsite).
• Collaborative, mission-driven team environment.
• Commitment to employee growth and investment.