Tier 3 Technical Analyst (IoT)

TL;DR

Tier 3 Technical Analyst (IoT): Monitoring and analyzing the performance of wearable safety hardware and cloud-based platforms with an accent on telemetry data analysis and device reliability. Focus on identifying firmware bugs, creating data-driven dashboards, and collaborating with engineering teams to optimize hardware efficiency.

Location: Remote (USA)

Company

hirify.global is an industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces.

What you will do

• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies.
• Collaborate with Product Management to define and document technical and functional specifications for new firmware.
• Execute test cases to measure hardware and firmware efficiency under various network conditions.
• Investigate complex technical escalations to isolate firmware bugs, hardware defects, or environmental interference.
• Translate raw system logs into business insights by creating dashboards and technical reports for Engineering teams.
• Partner with QA and Developers to validate device performance after software and hardware rollouts.

Requirements

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 2–4 years of experience in data analysis, data engineering, or QA testing, specifically working with CPE hardware.
• Proficiency in data visualization tools like Domo, Tableau, or Power BI.
• Strong ability to interpret complex data structures and log files.
• Familiarity with cloud platforms (AWS, Google Cloud) and big data technologies (Snowflake).
• Must be authorized to work in the US (eligible for 401k and US healthcare benefits)

Culture & Benefits

• Remote-first work environment with workplace flexibility.
• 15 days of PTO, 12 company holidays, 3 paid sick days, and one floating holiday.
• Monthly device reimbursement and up to $2500/year for eligible education expenses.
• Comprehensive healthcare plans including medical, dental, and vision.
• 401(k) plan with a 4% employer contribution.