Fraud Operations Analyst (Logistics)

TL;DR

Fraud Operations Analyst (Logistics): Reviewing suspicious activity and investigating fraud patterns to protect merchants and carriers with an accent on risk mitigation and abuse prevention. Focus on triaging alerts from Sift and Stripe, executing account actions, and maintaining operational SLAs.

Location: Legal Remote (United States). Excludes Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia.

Compensation: $35,000–$40,000 USD total for 6 months (approximately $6,000 per month).

Company

Shipping infrastructure provider connecting merchants to carriers worldwide via a single API and intuitive dashboard.

What you will do

• Review and triage fraud alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions to recommend and execute account actions.
• Maintain performance metrics and strictly adhere to SLAs.
• Document investigation findings with clarity and consistency in fraud management tools.
• Educate customers on account security and best practices for preventing fraudulent activity.
• Collaborate with Customer Support and Operations teams on complex escalations.

Requirements

• 1–3 years of experience in shipping, logistics, and/or fraud prevention.
• Must be based in the United States (excluding DE, NV, OH, OR, HI, NM, WV).
• Proven track record of meeting productivity targets in an operational environment.
• Experience working with systems such as Sift, Stripe, and Looker.
• Strong analytical and communication skills with high attention to detail.
• Availability to work Mon-Fri, 12pm - 8pm Eastern (after initial training period).

Culture & Benefits

• Remote-first environment within a globally distributed team.
• Culture based on flexibility, trust, autonomy, and diverse perspectives.
• Emphasis on core values of curiosity, ownership, and compassion.
• Structured training provided during the first four weeks (Mon-Fri, 9am-5pm Eastern).