AI Technician (AI)

TL;DR

AI Technician (AI/IT Support): Maintaining technical systems and supporting end users with an accent on the implementation and maintenance of AI-powered solutions. Focus on troubleshooting hardware/software issues, automating workflows via AI tools, and optimizing AI model performance through prompt engineering.

Location: Onsite in Burnaby, BC

Company

hirify.global is a growing team focusing on combining traditional IT support with emerging AI technologies to optimize business processes.

What you will do

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues.
• Manage user accounts, permissions, access controls, and perform system maintenance and deployments.
• Deploy, configure, and maintain AI-powered tools and applications to support business workflows.
• Collaborate with stakeholders to identify opportunities for automation and process optimization.
• Perform prompt engineering, testing, and optimization of AI models and workflows.
• Research emerging AI technologies and create technical documentation and SOPs.

Requirements

• 3+ years of experience in IT Support, Systems Administration, or a related technical role.
• Proficiency in troubleshooting Windows and macOS environments.
• Strong understanding of networking fundamentals, cloud-based applications, and security best practices.
• Experience working with automation tools and business software integrations.
• Strong verbal and written English communication skills.
• Ability to work independently with minimal supervision in a fast-paced environment.

Nice to have

• Background in Artificial Intelligence, Machine Learning, Data Engineering, or AI Operations.
• Experience with AI platforms such as ChatGPT, Claude, Gemini, or Copilot.
• Experience with workflow automation tools like Zapier, Make, n8n, or Power Automate.
• Familiarity with APIs, integrations, and basic scripting in Python or JavaScript.
• Experience supporting Microsoft 365, Google Workspace, or AWS cloud environments.