Working Student (Customer Care/Fraud Monitoring)

TL;DR

Working Student (Customer Care/Fraud Monitoring): Supporting operations by managing user inquiries or monitoring app usage for suspicious activity with an accent on maintaining system integrity and customer satisfaction. Focus on ensuring a seamless ticketing experience and contributing to fraud prevention processes within a fast-growing mobility tech company.

Location: Must be based in Switzerland (Fully remote)

Company

hirify.global is a global leader in hardware-less Check-In/Check-Out ticketing systems, simplifying public transport through innovative geo-positioning technology.

What you will do

• Handle customer inquiries and adjust journeys or invoices as needed.
• Monitor app usage to detect and investigate suspicious activities.
• Review fraud cases and take appropriate preventive actions.
• Escalate complex issues to relevant internal teams.
• Contribute to the continuous improvement of fraud prevention and support processes.

Requirements

• Currently enrolled at a university or university of applied sciences in Switzerland.
• At least two years of studies remaining.
• Fluent in German or French, plus English.
• Reliable, self-organized, and capable of independent work.
• Strong interest in technology, mobility, and digital products.

Culture & Benefits

• Flexible working hours designed to fit around academic studies.
• Fully remote work environment within Switzerland.
• Part-time employment (30% workload).
• Opportunity to gain professional experience in a fast-growing international tech company.
• Supportive team environment with potential for future career growth.