Senior Technical Programme Manager (Ecommerce)

TL;DR

Senior Technical Programme Manager (Ecommerce): Owning end-to-end delivery of complex technology programmes across ecommerce and operational landscapes with an accent on Microsoft Dynamics 365 and Shopify. Focus on translating technology strategy into sequenced delivery plans, managing multi-vendor relationships, and ensuring operational readiness for peak trading periods.

Location: Hybrid (London) — minimum of three days a week in the office

Company

A globally loved creator of original, whimsical, and highly collectible plush toys.

What you will do

• Own end-to-end delivery of complex technology programmes involving Microsoft Dynamics 365, Shopify, and custom platform components.
• Translate product and technology strategy into structured delivery plans with clear milestones, dependencies, and RAID management.
• Drive alignment across product, engineering, operations, and commercial teams on scope and priorities.
• Lead vendor and implementation partner relationships, ensuring accountability for quality, timelines, and commercial commitments.
• Run programme governance and executive communication, reporting status and decisions to C-suite and board level.
• Coordinate IT deliverables across Engineering, Systems, Data & Analytics, Service, and Cyber domains.

Requirements

• Extensive experience in Technical Programme Management delivering complex, cross-functional customer-facing programmes.
• Proven track record leading platform migrations, systems integrations, or multi-vendor programmes.
• Strong technical fluency to participate in architecture and solution discussions and assess delivery risks.
• Hands-on experience with Microsoft Dynamics 365 and Shopify, or comparable enterprise ecommerce platforms.
• Deep understanding of ecommerce operations, including trading, fulfillment, and customer-facing journeys.
• Must be based in or able to commute to the London office at least 3 days a week.

Nice to have

• International or multi-market DTC experience.
• Experience with localisation, cross-border operations, or global platform rollouts.

Culture & Benefits

• Hybrid work model with a focus on work-life balance.
• On-site private chef team providing subsidised buffet breakfast and lunch (Mon, Tue, Thu).
• Premium health cover via Vitality, including optical and dental.
• Life insurance at 4x basic salary and a salary sacrifice pension scheme.
• 25 days paid holiday and a confidential support program through Health Assured.
• Active social committee organizing regular events and celebrations.