Customer Strategy Manager

TL;DR

Customer Strategy Manager: Building strong relationships with customers, understanding their objectives, and ensuring their continued success with hirify.global's products and services with an accent on identifying and sharing key insights to help customers realize full value. Focus on managing complex customer engagements, analyzing customer data, and advocating for customer needs within the organization.

Location: Hybrid role based in Seattle (4 days/week in office). Ability to travel monthly to quarterly depending on your assigned client portfolio.

Salary: $90,000 - $120,000 (Customer Strategy Manager) or $120,000 - $140,000 (Senior Customer Strategy Manager)

Company

hirify.global is the first full-funnel connected commerce platform for the world's most innovative brands.

What you will do

• Build strong relationships with customers to understand their goals, objectives, and challenges.
• Conduct regular business reviews with customers to share valuable insights and discuss their progress.
• Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
• Collaborate with cross-functional teams to identify opportunities to enhance customer experience.
• Act as the voice of the customer within the organization, advocating for customer needs and requirements.
• Monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.

Requirements

• Bachelor’s degree in a relevant field.
• 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role.
• Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
• Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings.
• Strong communication and interpersonal skills, with the ability to navigate complex customer engagements.
• High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels.

Culture & Benefits

• Comprehensive benefit plans covering medical, dental, and vision.
• 401k plan plus company match.
• Company paid Life Insurance.
• 20 days of Paid Time Off annually.
• 9 Paid company holidays.
• 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents.
• Summer Fridays early close at 3 pm.
• Fully stocked kitchen snacks with fresh fruit and monthly catered lunches.