Vocational Clinical Specialist

TL;DR

Vocational Clinical Specialist: Managing end-to-end caseloads to support people back to work within Group Income Protection, with an accent on biopsychosocial assessments and building vocational rehabilitation and return-to-work plans. Focus on coordinating stakeholders and maintaining clinical governance while delivering quality, efficiency, and customer experience in a fast-paced insurance environment.

Company

Legal & General (L&G) is a UK financial services group providing retirement and protection solutions.

What you will do

• Manage a personal caseload end-to-end, planning and prioritising your diary to meet service and customer needs.
• Deliver holistic biopsychosocial assessments considering medical, psychological, and occupational factors.
• Develop, implement, and review vocational rehabilitation and return-to-work plans.
• Conduct telephone, video, and face-to-face assessments and build strong member relationships.
• Work with claims assessors, employers, advisers, and external providers to achieve best outcomes.
• Maintain clinical governance, documentation, and professional practice within insurance frameworks.

Requirements

• Registered Nurse, Physiotherapist, or Occupational Therapist with relevant NMC or HCPC registration.
• Experience in case management, occupational health, or vocational rehabilitation.
• Ability to work independently, make decisions, and manage competing priorities.
• Confidence managing your own diary, workload, and deadlines.
• Experience applying a biopsychosocial approach in practice.
• Strong communication, stakeholder management, and clinical report writing skills.

Culture & Benefits

• Performance-related bonus plan and valuable share schemes.
• Generous pension contribution, life assurance, and a healthcare plan for permanent employees.
• At least 25 days holiday plus public holidays (26 days after 2 years’ service) with option to buy/sell holiday.
• Competitive family leave and participation in an electric car scheme (permanent employees only).
• Flexible working options are considered, with a focus on outcomes rather than attendance.