Claims Adjuster - London Market Claims (Insurance)

TL;DR

Claims Adjuster (Insurance): Managing and resolving lead and follow US & International Casualty claims within the Lloyd’s and London insurance market with an accent on regulatory compliance and market standards. Focus on delivering accurate claims decisions, managing stakeholder relationships, and controlling claims costs through strategic negotiation.

Location: Hybrid (United Kingdom)

Company

Specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Manage and resolve lead and follow US & International Casualty claims within the Lloyd’s and London insurance market.
• Make prompt and accurate claims decisions based on policy wordings and regulatory requirements using ECF2 and client platforms.
• Manage allocated claims to ensure compliance with client SLAs, KPIs, and delegated authority levels.
• Maintain strong stakeholder relationships through clear communication and regular client meetings.
• Control costs via proactive handling and strategic negotiation with external providers.
• Provide guidance and training to junior team members.

Requirements

• Minimum of 5 years' experience in Casualty claims handling.
• Sound knowledge of the London & Lloyd’s Insurance and reinsurance Market.
• Strong stakeholder management skills and familiarity with claims technology platforms.
• Experience with data-driven decision-making and regulatory compliance.

Nice to have

• Cert CII qualification or currently studying towards it.
• Experience with ECF2 and delegated authority frameworks within a TPA environment.

Culture & Benefits

• Funding for professional qualifications and leadership training programmes.
• Financial health perks: pension (5% employee/5% employer), life assurance, and a cycle to work scheme.
• Wellbeing support: 24/7 confidential helpline (EAP), wellbeing center, and inclusive employment policies.
• Generous leave: 25 days holiday (increasing with tenure) and flexible working arrangements.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring.