Merchant Onboarding & Support Specialist (Fintech)

TL;DR

Merchant Onboarding & Support Specialist (Fintech): Managing the end-to-end technical onboarding process for merchants with an accent on API configuration and e-commerce platform integration. Focus on optimizing go-live readiness, gathering merchant feedback for product improvements, and resolving high-priority technical escalations.

Location: On-site in Copenhagen, Denmark

Company

hirify.global is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions.

What you will do

• Manage the end-to-end technical onboarding for a portfolio of merchants.
• Configure merchant accounts, execute tests, and confirm go-live readiness.
• Coordinate with Engineering, Product, and Operations teams to ensure seamless integrations.
• Synthesize merchant feedback to inform product enhancements and process improvements.
• Develop playbooks, onboarding guides, and best-practice templates for new features.
• Serve as the primary escalation point for high-priority merchant issues.

Requirements

• 3-5 years of experience in Customer/Partner Success, Account Management, or Consulting, ideally within Fintech or SaaS.
• Technical aptitude with hands-on experience using APIs and e-commerce platforms (e.g., Shopify, Magento).
• Professional fluency in written and verbal Danish.
• Excellent command of English for clear communication with stakeholders.
• Proven ability to manage multiple high-priority initiatives under tight deadlines.

Culture & Benefits

• Competitive base salary.
• High level of autonomy and direct impact on merchant growth and customer experience.
• International work atmosphere with a diverse team of over 20 nationalities.
• Central office location in Copenhagen.